Cambodia e-Arrival Online Registration — Official Portal & App

The Cambodia e-Arrival Card (CeA) is registered at arrival.gov.kh — the official government portal operated by Cambodia's General Department of Immigration. Registration is completely free. This guide covers every way to access and complete your Cambodia e-Arrival registration, from the web portal to the mobile app, and what to do with your QR code confirmation.

The Official Cambodia e-Arrival Portal (arrival.gov.kh)

The official Cambodia e-Arrival portal is arrival.gov.kh, operated by the General Department of Immigration, Royal Government of Cambodia. It is the primary registration method for the CeA and is accessible from any device with a web browser.

How to access the official portal:

1. Open arrival.gov.kh in any web browser
2. Click "Submit e-Arrival" (blue button on the homepage)
3. Choose "Sign In Without Account" for guest access — no email or password required
4. Alternatively, create a free account if you want to save your details for future trips
5. Complete the form and submit
6. Save your QR code confirmation

The portal works on desktop, tablet, and mobile browsers. If the website is slow or not loading, try the official mobile app (see below) or clear your browser cache.

Cambodia e-Arrival Mobile App (Free Download)

The Cambodia e-Arrival app is the official government mobile application providing the same form as the website, optimized for smartphones. It is free to download and use on both iOS and Android.

Benefits of using the app:

• Works offline once loaded — useful when traveling
• Saves your QR code directly to your phone
• Often more stable than the web portal during peak travel times
• Available in multiple languages

Official Website vs Mobile App — Which to Use?

Both the official website (arrival.gov.kh) and the Cambodia e-Arrival app provide the same form and QR code. Choose based on your preference and device.

Creating an Account vs Guest Registration

You do not need to create an account to register your Cambodia e-Arrival Card. The "Sign In Without Account" (guest) option lets you complete and submit the entire form without registering any personal details beyond the form itself.

Guest Registration (Sign In Without Account)

• No email or password registration required
• Fastest option for one-time visitors
• QR code sent to the email you enter in the form
• Cannot retrieve the form after submission

Registered Account

• Save your personal details for future trips
• View previous submission history
• Useful for frequent Cambodia visitors
• Can retrieve QR code from account if email lost

Your QR Code — What You Receive After Registration

After submitting your Cambodia e-Arrival Card, you receive a QR code immediately on screen and via email. This QR code is your proof of CeA submission — present it to the immigration officer on arrival in Cambodia.

• Screenshot the QR code immediately — save to camera roll for offline access
• A confirmation email with the QR code is sent to your registered email (allow up to 30 minutes; check spam)
• Print a paper copy as a backup
• The QR code is valid only for the specific arrival date you entered in the form
• If you need to change your arrival date, submit a new form

Troubleshooting — Portal Not Loading or Errors

If arrival.gov.kh is not working or shows errors, try the official mobile app, switch browsers, or clear your browser cache. The portal can be slow during peak travel seasons but is generally reliable.

Website Slow or Not Loading

• Try a different browser (Chrome, Firefox, Safari, Edge)
• Clear browser cache and cookies, then reload
• Switch to the official mobile app (often more stable)
• Try at a different time (off-peak hours)

Cannot Submit the Form

• Check all mandatory fields (marked with *) are filled
• Ensure your photo meets requirements (face-only, clear)
• Verify your arrival date is within the 7-day submission window
• Check your internet connection is stable

Didn't Receive Confirmation Email

• Check your spam or junk folder
• Wait up to 30 minutes after submission
• The QR code should have appeared on screen immediately — screenshot it
• If none of the above work, submit a new form

Airport Tablets as Last Resort

If you arrive at Phnom Penh or Siem Reap airport without a completed e-Arrival submission, tablets are available at the airport for last-minute registration. However, this causes significant immigration delays. Always complete your CeA before travel.

Frequently Asked Questions

Last updated: 2025. Official portal: arrival.gov.kh. Always verify current requirements before travel.